Terms of service

1. Purpose

Panelia provides an AI-powered synthetic market research service. The generated respondents are explicitly synthetic: they reproduce intent patterns, never real people.

2. Account & access

Access to the service requires creating an account. You are responsible for keeping your credentials confidential. Use is restricted to a professional and lawful context.

3. Acceptable use

You may not use Panelia to spread disinformation, manipulate opinions, exploit a group's vulnerability to its detriment, or present synthetic personas as real people.

This prohibition does not cover inclusive design. Simulating respondents who live with a specific characteristic — low vision, body size, dyslexia, tight budget, or any other — in order to design a product, service or message that suits them better is a legitimate and encouraged use. The test is intent: designing for an audience is lawful, designing against it is not.

4. Studies involving a specific characteristic

A study involving a specific characteristic is a pre-test. It does not replace testing with real people concerned, and no compliance may be inferred from it, in particular with accessibility standards (WCAG, EN 301 549, Section 508).

You may not present a synthetic result as the voice of a group of real people, or rely on it as a consultation of that group.

5. Credits & billing

The service runs on a subscription and credit model. Credits are reserved when a study is launched and debited on completion; a failed run is re-credited.

6. Limitation of liability

Panelia is a decision-support tool. Results are provided with a displayed reliability level and do not constitute a guarantee of commercial performance.

7. Termination

You may close your account at any time. We may suspend an account in the event of a breach of these terms.